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Order Status
What is the total delivery time for my order?
 

The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts, the order processing time and the shipping time, as shown below.

Order Processing Time + Shipping Time = Total Delivery Time

Processing time for an item is the time from when you submit your order to when the item leaves the warehouse. You can find an item's processing time below the price on the product page.
Shipping time is from when the item leaves the warehouse to when it arrives at your door. See shipping time below.

When can I expect my order to arrive?

Shipping times, below, apply to shipments in the continental United States. For shipments sent by Standard to Alaska and Hawaii, add 2 days to the shipping time. Delivery to APO/FPO addresses takes 3 to 6 weeks.
Delivery Method Shipping Time
Free Ground Shipping   1 to 5 business days
(plus processing time)
3 Day Select   3 business days
(plus processing time)
2 Day Air   2 business days
(plus processing time)
Next Day Air   1 business day
(plus processing time)
Freight carrier
(The only shipping method for oversize items)
  5 to 10 business days
(plus processing time)
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.